Terms and Conditions
“Pup Productions”, “Us”, “We” means Pup Productions Limited
Pup Productions Limited reserves the right at any time to change or add to this website, including these Terms and Conditions.
DONATIONS AND SALES
When you choose to donate money to us or purchase merchandise through the Pup Productions Limited website via credit card or direct debit you are transferred to the PayPal website.
Pup Productions Limited is a special purpose, not-for-profit, Australian public company limited by guarantee, registered with the Australian Securities and Investments Commissions (ASIC). Pup Productions is not a charity registered with the Australian Charities and Not-for-profits Commission (ACNC) due to the social venture nature of the organisation and thus donations are not tax deductible.
SHIPPING AND RETURNS
At Pup Productions we strive to get your order to you as quickly as possible. We aim to dispatch all orders with 48 hours of payment being received. Most orders sent via regular Australia Post or courier will generally arrive in 7 business days.
Customers from international locations please contact us with your order and we will tailor a specific, cost effective postage solution for you. Send us an email at with your location and order.
Before we send your order, we or our payment service PayPal, need to confirm your details with your card issuer. This typically takes seconds, though sometimes unavoidable delays can occur. If they do, we will be in touch with more information or alternatively please contact us.
If the product you have ordered goes on back order, you will be sent an email stating your expected dispatch date and delivery times.
All orders will be sent either by Australia Post or a reputable courier. In some cases a tracking ID will be sent via email to monitor progress, though if you are wondering where your package is, send us an email.
If your order is lost or damaged, please email us ASAP so that we may assist you. If we can ascertain it was of no fault of the purchaser, a new item may be shipped free of charge to you.
We do not provide insurance on goods dispatched from our warehouse, though our couriers or Australia Post may have options. Please email us for more information.
Returns and exchanges
We want you to be completely happy with your purchase, but we understand that sometimes things don’t quite meet expectations. Therefore we are happy to exchange or refund your purchase provided items are full price, in original packaging, unworn and in original condition. Refunds are also certainly provided in the case of lost, faulty or damaged purchases.
How to return items
To make a return please contact with your contact details, the reason for return and preference for exchange or refund. Once we have reviewed your request for a return we will contact you with more information on how to return the goods.
Item/s must be returned within 30 days of dispatch date in original condition, unused, unopened and unworn. When returning items, wrap the package securely and enclose your receipt if you received one.
Once we receive the goods, exchanges and/or refunds will be processed within 7 business days of receiving your return. Please be aware that PayPal and your financial institution may take a further few days to complete the process. Refunds will be credited to the original account of payment unless agreed otherwise.
Unless the product is faulty or damaged, you will be required to pay for the return postage to Pup Productions, as well as the further postage costs on the replacement item. If you have removed any tags originally attached, unfortunately we will be unable to accept the return.
Exchanges are subject to availability or stock.
We do not refund on discount items, sale items or end of line items.
Please note Pup Productions takes no responsibility for returned items that do not reach us. We suggest that you consider postal insurance before sending the items.
While we make every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible and issue a full refund. Alternatively, you can request a pre-purchase for your size once restocked.
Pup Productions has a small but developing collection of master recordings. If you would like to licence any of our recordings please get in touch with us at .
This website is the copyright property of Pup Productions Limited. Apart from any use as permitted under the Copyright Act 1968, you may not, in any form or by any means, without the written permission of Pup Production Limited:
a) Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or;
b) Commercialise any information, products or services obtained from any part of this web site
Any information shared with Pup Productions Limited in the form of product reviews, public comments or commentaries on either or website or our affiliated social media networks is provided with the consent and understanding that Pup Productions Limited may use this information in other mediums. This information does not reflect the ideas or opinions of Pup Productions Limited and we reserve the right to remove ANY information which may be deemed derogatory, racist, biased or not fitting with our corporate persona.
If you require further information regarding or wish to make a complaint, please contact us via email at